We're here to help your family.
Have a question about a game, your billing, or our safety standards? You're in the right place.
Account & Billing
Password resets, updating payment methods, and managing your subscription.
Curriculum Support
How adaptive difficulty works and how to read your dashboard analytics.
Technical Support
Device compatibility, audio issues, and app performance.
Our Safety Guarantee
Kidsquare is a happy and safe place for your family to grow. We never sell your data and we never use it to advertise to your family. Usage statistics are collected only to build the product.
Popular questions
How does adaptive difficulty work?+
Every game silently tracks accuracy and hesitation. Three correct answers in a row raises the challenge; repeated struggle steps it back and may trigger a calming 'Take a Breath' pause.
Can grandparents and kids really share one account?+
Yes. One family plan supports up to 6 profiles across all ages, each with its own tailored interface — from the Play Square to the Silver Square.
How do you keep my child safe online?+
Kidsquare is a closed ecosystem: no external links and no contact with strangers. Kids can only exchange messages with approved family members via the digital Post Office.
Contact us
Can't find what you're looking for? Our support team is run by real humans who understand family life.
